Texas Lottery Services Portal Frequently Asked Questions
1. What is the Lottery Services Portal and what services does it provide?
- The Lottery Services Portal (LSP) is an internet-based secure application that gives users the ability to apply online for a Texas Lottery sales license, renew an existing license, and view and update owner, location and banking information. In addition, LSP provides access to lottery invoices, sales and scratch ticket inventory. Most reports are available in PDF and CSV formats. LSP is a single point of access for owners of multiple stores. Users can also access online retailer training and troubleshooting.
2. How do I register for a Lottery Services Portal (LSP) account?
- From the LSP Home Page, click on the Register Here button. You will be prompted to accept the Terms and Conditions for usage of the website, indicate if you are a new retailer or an existing retailer, provide identifying information, create a password, select password hint questions, and confirm the information that you entered. After submitting your registration, you will be sent an email with instructions for verifying your user account.
3. What if I forgot my password or the email address I provided during registration?
- If you forgot your password, click on the Forgot Password button on the initial login screen. You will be asked to answer a password hint question. If you answer it correctly, you will be emailed a temporary password. If you forgot the email address you provided during registration, please call Texas Lottery Retailer Services at 1-800-375-6886, Monday - Friday, 7:00 a.m. - 5:30 p.m. CST.
4. I'm having a problem using the website. Who can I contact for help?
- First, please read the FAQs. If you don't find the help you need here, use the Contact Us feature to describe and submit your problem or call Texas Lottery Retailer Services at 1-800-375-6886, Monday - Friday, 7:00 a.m. - 5:30 p.m. CST.
Full Privacy Statement
Version 1.7 - Last Reviewed: January 2020
Scope
- This Privacy Statement only applies to the Texas Lottery Services Portal website (the "LSP website").
- This Privacy Statement does not describe the privacy and security practices or the content that may take place on other websites, including those linked to or from this website.
- This website is operated by IGT Global Solutions Corporation dba IGT Solutions Corporation in the State of Texas ("IGT") and operated on behalf of the Texas Lottery.
- Your use of the LSP website is also subject to the Texas Lottery LSP Terms and Conditions.
- We reserve the right to revise this Privacy Statement from time to time. Please check this Privacy Statement frequently. For any changes to this Privacy Statement, we will update the "Last Updated" date accordingly.
Personally Identifiable Information (PII)
- We collect information related to your identity, demographics, contacts, preferences, postal & email addresses, and financial information, as well as credentials that you consent to provide when you register for a retailer account to this website, apply or renew for a lottery license, and manage your profile information.
- We collect information about secondary user identity, role, and contact details along with your retailer ID and location that you have added to your retailer account.
- We collect data of your activities with us using cookies.
- We strive to limit the amount of PII we collect from you.
Purposes
- We may use your information, for instance, to respond to your request, process a lottery license application, verify your eligibility, protect the integrity of the website, comply with applicable laws or communicate information that may be useful to you.
- We may also anonymize, combine or aggregate any of the data we collect through the LSP website and via Google Analytics to improve your web experience or for analyzing usage statistics and trends.
- We will not use your PII for purposes that are incompatible with the purposes for which we originally received it without your express consent.
- We may retain your PII as long as you are registered and 3 years after the termination of your lottery license and a zero dollar balance, or as required by law, including Texas Records Retention laws and rules.
The information you provide may be subject to the terms of the Texas Public Information Act, Texas Government Code, Chapter 552, https://www.texasattorneygeneral.gov/og/open-government.
Disclosures
- We will not sell or lease your PII to third parties without your consent.
- We may disclose your PII to other affiliates and service providers who work on our behalf.
- We may disclose your information to other entities in the event we go through a business transition as your information might be among the assets transferred.
- We may disclose your PII when we believe that disclosure is necessary to protect our rights, the website integrity, or to respond to a request from a public authority or legal process.
Safeguards
- We strive to ensure the accuracy of your PII and we maintain physical, logical, and procedural safeguards in compliance with the industry security best practices to protect the confidentiality, integrity, and availability of your PII in our custody and management.
Choices
- To use this website, you consent to the collection and processing of your PII as set forth in this Privacy Statement.
- You can unsubscribe to this website at any time; however, we may not be able to provide you with the service you requested.
- You have the right to view or get a copy of the data we hold about you as well as request changes, if you believe that any information we are holding is inaccurate or incomplete.
How to contact us
For further details or any question about this Privacy Statement, please contact us at:
Texas Lottery Commission
PO Box 16630
Austin 78761-6630, Texas
Phone: 800-375-6886
Email: retailerwebhelp@lottery.state.tx.us
Terms and Conditions
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE DOWNLOADING, INSTALLING, OR USING THE TEXAS LOTTERY SERVICE PORTAL. By downloading, installing, or using the Texas Lottery Service Portal ("LSP"), you acknowledge that you have read and understand these Terms & Conditions ("Terms & Conditions") between you and the Texas Lottery Commission and the developer of the LSP, IGT Global Solutions Corporation dba IGT Solutions Corporation in the State of Texas (collectively referred to as "we," "our," or "us"), and that you agree to be bound by its terms and conditions.
We reserve the right to modify these Terms & Conditions at any time. Such modifications shall be effective immediately upon notice to you, which may be given by any means including, without limitation, by posting a new Terms & Conditions at https://tx-lsp.lotteryservices.com/lsptx/public/lotteryhome. These Terms & Conditions were last reviewed May 2021.
PRIVACY STATEMENT
The Texas Lottery LSP Privacy Statement ("Privacy Statement") is a part of these Terms & Conditions and is incorporated herein by this reference
Click here to view the Privacy Statement. It is located at https://tx-lsp.lotteryservices.com/lsptx/public/lotteryhome.
LICENSE; SCOPE OF USE
Subject to these Terms & Conditions, we grant you, for the period during which you are a licensed retailer of the Texas Lottery and an authorized user of the LSP, a limited, royalty-free, fully paid-up, non-transferable, non-exclusive, revocable license to view and use the LSP to communicate information to us regarding your licensed retailer account (the "License"). The License does not allow you to use the LSP on any device that you do not own or control, and you may not distribute or make the LSP available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, redistribute, or sublicense the LSP. You may not copy (except as expressly permitted, if at all, by these Terms & Conditions and the Usage Rules), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the LSP, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law). Any attempt to do so is a violation of our rights or the rights of our licensors. You may not use this LSP for any purpose which would be (a) contrary to our business interest, or (b) to our actual or potential economic disadvantage in any respect, including using the LSP to develop a competing application. We reserve all rights not specifically and expressly granted under the License.
The LSP is licensed, not sold. The License confers no title to or ownership in the LSP and should not be construed as a sale of any rights in or to the LSP. We may terminate, change, suspend, or discontinue any aspect of the LSP, including the availability of any features of the LSP, at any time and in our sole discretion.
Any unauthorized use of this LSP may terminate the license granted herein in our sole discretion. No person may use this LSP in violation of these Terms & Conditions to circumvent lottery prize eligibility requirements under State or Federal law, including the administrative rules of the Texas Lottery.
All content posted to this LSP or the Texas Lottery website by users must conform to the TLC Social Media Guidelines and Comment Policy to the maximum extent possible.
COMPLIANCE WITH LAWS
You agree to comply with all laws, rules, and regulations applicable to your use of the LSP. In addition, you represent and warrant that (i) you are not located in a country that is subject to an applicable government embargo, or that has been designated by an applicable government as a "terrorist supporting" country, and (ii) you are not listed on any applicable government list of prohibited or restricted parties.
TRADEMARKS
All trademarks, service marks and other commercial symbols (collectively, the "Marks") used in connection with the LSP are the exclusive property of us, our affiliates, or our third-party licensors. These Terms & Conditions do not authorize you to use the Marks, and you agree not to use any of the Marks in any manner without the prior written consent of the appropriate party, which consent may be withheld in the sole discretion of the appropriate party. Unauthorized use of the Marks may be a violation of federal or state trademark laws.
COPYRIGHT
The LSP is protected by copyright laws and international treaties. All materials contained in the LSP are the copyrighted property of us, our affiliates, or our third-party licensors. Except for your informational, personal, non-commercial use as authorized above, you may not use, modify, reproduce, distribute, transmit, republish, display, market, export, translate, transmit, merge, modify, transfer, adapt, loan, rent, lease, assign, share, sub-license, or otherwise make available to any third party the content, design, or layout of the LSP, or any components thereof, without our express written permission.
LINKS TO THIRD PARTY WEBSITES
The LSP may contain links to websites or other applications published by other content providers. These other websites or applications are not under our control, and you acknowledge and agree that we are not responsible for the accuracy, collection and use of your information, copyright compliance, legality, decency, or any other aspect of such websites or applications or the content displayed on or through them. The inclusion of such a link does not imply our endorsement of any such website or application or the content displayed on or through it or any association with its operators, and we disclaim all liability with respect to such linked websites, including but not limited to your access to and/or use of the same.
YOUR PROVISION OF PERSONAL INFORMATION TO US
When you provide information about yourself to us, you agree to: (a) provide accurate, current, and complete information about yourself; and (b) maintain and promptly update such information to keep it accurate, current, and complete. If you provide any such information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, we have the right to suspend or terminate any account you establish in connection with your use of the LSP and refuse any and all current or future use of the LSP or any portion thereof.
Please be aware that the State of Texas has laws to ensure that the state government is open and transparent. The public has a right to access records and information possessed by the state. These laws apply to information collected by or for the Lottery. We collect and retain information as required by Texas Records Retention laws (Government Code, Section 441.180 et. seq.) and rules. Different types of information are required to be kept for different periods of time. The Texas Lottery is subject to the terms of the Texas Public Information Act, located in Texas Government Code, Chapter 552, which provides public access to certain government records. More information regarding open government laws can be found at: https://www.texasattorneygeneral.gov/og/open-government. For more information regarding the use of your personally identifiable information, please see the Texas Lottery LSP Privacy Statement.
REGISTRATION AND PASSWORDS
The LSP may permit or require you to register or obtain a password prior to permitting access to certain products or services available through the LSP. You acknowledge and agree that you are responsible for maintaining the confidentiality of your registration information and password, and for all uses of your registration information, account, and/or password.
DISCLAIMER OF WARRANTIES
THE APPLICATION AND ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE APPLICATION ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE. THE APPLICATION AND ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE APPLICATION ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. WE AND OUR AFFILIATES DO NOT WARRANT THAT THE MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE APPLICATION ARE ACCURATE, RELIABLE, OR CORRECT; THAT THE APPLICATION WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE APPLICATION IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE APPLICATION IS AT YOUR SOLE RISK. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL WE OR OUR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR INABILITY TO USE, THE APPLICATION. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES TO THE EXTENT INDICATED ABOVE, OUR LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
In no event will IGT or the Texas Lottery be responsible for any damages, including and without limitation, direct, indirect, incidental, special, consequential, or exemplary damages or expenses arising from the erroneous entry or communication of information, whether by a user, a feature of the user's device, feature of the LSP, or us, including our affiliates, and/or respective employees, contractors, agents, officers, and directors. It is the user's sole responsibility to ensure that any information entered into or communicated by this LSP is accurate.
AGE RESTRICTIONS AND CERTIFICATION REGARDING ENTRY FROM WITHIN THE STATE OF TEXAS
The LSP is not intended for use by persons under eighteen (18) years of age. Individuals under such age are strictly prohibited from using the LSP, submitting any personally identifiable information or using the offered services in any way.
INDEMNIFICATION
You agree to defend, indemnify and hold harmless us, our affiliates, and our respective employees, contractors, agents, officers, and directors from all liabilities, claims, and expenses (including reasonable attorneys' fees) that arise out of or are related to your use of the LSP, your violation of these Terms & Conditions, or your violation of any third-party rights.
CHOICE OF LAW AND JURISDICTION
These Terms & Conditions shall be governed by the laws of the State of Texas without regard to the conflicts of laws rules of any jurisdiction. Every dispute concerning the interpretation or effect of these Terms & Conditions and/or your use of the LSP must be resolved in the state or federal courts situated in the State of Texas, Travis County. You agree to the personal jurisdiction, subject matter jurisdiction, and venue of these courts.
EQUITABLE RELIEF
You acknowledge that any breach or threatened breach of these Terms & Conditions may result in irreparable harm for which damages would not be an adequate remedy, and, therefore, in addition to our rights and remedies otherwise available at law, we shall be entitled to seek immediate equitable relief, including injunctive relief, as appropriate. If we seek any equitable remedies, we shall not be precluded or prevented from seeking remedies at law, nor shall we be deemed to have made an election of remedies.
SEVERABILITY
If any provision of these Terms & Conditions is held unenforceable or invalid under any applicable law or is so held by applicable court decision, such unenforceability or invalidity will not render these Terms & Conditions unenforceable or invalid as a whole, and such provision will be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or the applicable court decisions.
WAIVER
Any waiver by us of a breach of any provision of these Terms & Conditions shall not operate as or be construed to be a waiver of any other breach of such provision or of any breach of any other provision of these Terms & Conditions. Any waiver must be in writing. Failure by us to insist upon strict adherence to any term of these Terms & Conditions on one or more occasions shall not be considered a waiver or deprive us of the right to insist upon strict adherence to that term or any other term of these Terms & Conditions. These Terms & Conditions shall not constitute a waiver of any Sovereign Immunity on behalf of the Texas Lottery or the State of Texas, generally.
TERMINATION
We reserve the right, in our sole discretion, to terminate your access to all or part of the LSP, with or without notice, for any reason or no reason, including without limitation your violation of these Terms & Conditions.
ACCESSIBILITY
If you have any questions or concerns regarding the accessibility of this application, please send an email to accessibility@lottery.state.tx.us or review the Accessibility Statement of the Texas Lottery Commission at http://www.texaslottery.com/export/sites/lottery/Misc/Accessibility.html.
PLAY RESPONSIBLY
The Texas Lottery designs its games and products to be a fun form of entertainment. We encourage players to Play Responsibly. For resources to help with problem gambling, please visit the Play Responsibly page on our website.
CONTACT US
If you have any questions about these Terms & Conditions, you can contact us at
Phone: 1-800-375-6886
Email: customerservice@lottery.state.tx.us
In addition, our mailing address is
Texas Lottery Commission
P.O. Box 16630
Austin,Texas 78761-6630
These Terms & Conditions were last reviewed May 2021.